Updating your jatway account profile is simple, though some changes require verification for security purposes.
To change your phone number or email:
- Log in and go to Settings > Profile
- Click on the "Change Phone Number" option
- An OTP will be sent to your current number — use it to verify
- Enter a new number and verify it with an OTP as well
- Changes take effect immediately
To change your name: The name on your NID is treated as the official name on your account. To change your name after KYC verification, contact support and submit a photo of your ID. Updates typically take 24–48 hours.
Keep your mobile number up to date — it's where bKash and Nagad payment verifications are sent.
Getting started with cricket betting on jatway is straightforward. Once you learn the basics, you'll find it easy to navigate on your own.
Step-by-Step Process:
- Log in and access it from the top menu Sports Go to Section
- Go to the Cricket section and pick your preferred match — upcoming or live
- The match page will display various markets — Match Winner, Top Batsman, Total Runs, and more
- Click on the odds for the team or outcome you want to bet on — the betslip will open
- Enter the amount on your betslip (minimum ৳50) — your potential winnings will be calculated automatically
- Your bet is placed the moment you tap "Confirm Bet"
Live Betting: Odds change every moment during a live match. You need to act fast — but that's exactly where the thrill is. For more tips, Betting Tips View page.
Members say Jatway offers the fastest withdrawal processing in Bangladesh. Timings vary by method:
- bKash / Nagad / Rocket: Usually within 15–30 minutes, sometimes instantly
- Bank Transfer: Up to 24 business hours
- Minimum withdrawal ৳500, maximum daily withdrawal ৳50,000
- With completed KYC verification, there is no delay on your first withdrawal
Application Steps: Go to Settings > Withdraw, select the amount and method, confirm your number, and submit. A confirmation message will be sent immediately.
⏰ Withdrawal requests made between 11:00 PM and 6:00 AM may experience slight delays — but will be processed as soon as morning arrives.
A successful deposit at Jatway is usually added to your balance within 1–5 minutes. Occasionally, network or payment gateway delays may cause it to take a little longer.
Check these first:
- Check your bKash/Nagad transaction history to confirm whether the deposit went through successfully
- Check Transaction History in your jatway account — if it shows Pending, please wait a moment
- Try refreshing the page — sometimes a minor cache issue can prevent it from showing
If it still hasn't arrived after 15 minutes: Contact support and provide the following: the transaction TrxID or reference number, amount, time, and payment method used. With this information, the support team can resolve the issue within 30 minutes. If the payment was genuinely deducted but not credited, your money is never lost — it will be returned or credited within 24 hours.
Jatway supports the most popular payment methods in Bangladesh, built around the needs of local users:
- bKash — Most popular, instant processing, minimum ৳100
- Nagad — Fast and easy, minimum ৳100
- Rocket (DBBL) — Dutch-Bangla mobile banking supported
- Bank Transfer — Including major banks such as BRAC, Dutch-Bangla, and Islami Bank
- Crypto — USDT (TRC-20) accepted for advanced users
Deposit limits vary by payment method. With bKash, you can deposit up to ৳30,000 per day. Bank Transfer allows higher limits. You'll receive an account notification whenever a new payment method is added.
When paying via bKash, always use the Merchant Payment option — not Send Money. Merchant Payment has no additional charges.
Jatway offers several types of rewards — direct bet winnings, tournament prizes, and bonuses. Timelines vary slightly for each:
- Direct Bet Winnings: Added to your wallet instantly once the match or event ends
- Live Betting Winnings: Within 5–10 minutes of the match ending
- Weekly tournament prizes: Within 24 hours of the tournament ending
- Cashback Bonus: Weekly cashback is credited to your wallet every Monday
- Welcome Bonus: Automatically credited after your first deposit, typically within 1–2 minutes
If your reward hasn't arrived after 30 minutes, check the Transactions tab for a Pending status. If there's an issue, contact support with the match name and bet ID.
This is the most important question, and the straightforward answer is — your data and funds at Jatway are protected to a professional standard.
How we protect your data:
- SSL/TLS Encryption: All data transmissions are encrypted — no one can intercept them in transit
- Data Segregation: Personal information is stored on a separate server from financial transaction data
- No selling data to third parties: Your phone number or email is never shared with advertisers or third parties
- Fund Security: Member deposits are held in a separate trust account — never mixed with the company's operating funds
- Suspicious Login Alert: An SMS alert is sent whenever your account is accessed from an unrecognized device
Use a strong password and keep two-factor authentication (2FA) enabled to keep your account secure. To learn more Privacy Policy Read more.