By creating an account or using jatway, you agree to this Privacy Policy. We want you to clearly understand how important your data is to us and the steps we take to protect it.
1What Data We Collect
Jatway collects two types of information — what you provide directly, and what is generated automatically as you use the platform. Nothing is collected without a clear purpose.
Information You Provide
- Name, Email & Phone Number
- Date of Birth & Address
- Copy of NID or Passport (for KYC)
- Payment Method Details
- Messages Sent to Support
Automatically Collected Information
- IP Address & Device Type
- Browser & Operating System
- Login Time & Date
- Gaming & Betting History
- Cookie & Session Data
Please Note: Jatway never stores your full payment card number or CVV. Once a payment is completed, only the transaction reference number is retained.
2How Your Data Is Used
Jatway uses your information solely to improve its services and deliver a better experience for you. Selling data to advertisers goes entirely against our policy.
- To manage your account and ensure its security.
- To process transactions and prevent fraud.
- To suggest games and offers tailored to your preferences.
- For technical troubleshooting and platform improvement.
- To meet legal obligations and respond to requests from regulatory authorities.
- To support responsible gaming programs.
| Data Type | Purpose of Use | Legal Basis for Processing |
|---|
| Name & Identity | Account Verification & KYC | Contractual Necessity |
| Transaction Data | Payment Processing | Contractual Necessity |
| Game History | Personalization | Legitimate Interest |
| Device Data | Security & Fraud Prevention | Legitimate Interest |
| Marketing Preferences | Sending Relevant Offers | With Your Consent |
3How Long We Retain Your Data
Jatway does not retain any data beyond what is necessary. A separate retention period is defined for each category of information.
- Identity information is retained for as long as your account remains active.
- Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
- Transaction records are retained for up to 7 years in accordance with financial regulations.
- Support conversations are retained for up to 3 years.
- Data is securely deleted once the retention period ends.
4Who We Share Your Data With
Jatway never sells your personal data. However, to operate our services, we may share limited information with trusted partners.
Payment Processors: To process transactions — only the financial information strictly necessary.
Game Provider: For gameplay — anonymous session tokens only.
Technology Partner: To run the platform — stored in encrypted form.
Regulatory Authority: In response to legal requests — only where legally required.
Jatway never shares your information with third-party advertisers or data brokers. Any partner receiving data is required to sign a confidentiality agreement beforehand.
5Cookies & Tracking Technologies
Jatway uses cookies on its website to keep the platform running smoothly and to enhance your experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration | Status |
|---|
| Essential Cookies | Maintaining Login Sessions | Deleted at End of Session | Mandatory |
| Security Cookies | Fraud Detection | 30 Days | Mandatory |
| Analytics Cookies | Usage Statistics | 1 Year | Optional |
| Preference Cookies | Remembering Language & Theme Preferences | 1 Year | Optional |
| Marketing Cookies | Relevant Advertisements | 90 Days | Can Be Disabled |
You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.
6Your Data Rights
Jatway believes you are the true owner of your data. That's why we've put several important rights in your hands.
Right to Know
To find out what information we hold about you, submit a request to our support team — we'll respond within 30 days.
Right to Rectification
If any of your information is inaccurate, you can request a correction through your account settings or by contacting support.
Right to Erasure
After account closure, you can request deletion of all data beyond what we are legally required to retain.
Right to Restrict Processing
You can request that your data no longer be used for specific purposes, particularly marketing communications.
Right to Data Portability
You can request a download of the data we hold about you — in PDF or CSV format.
Right to Object
You have the right to object to the use of your data on the basis of legitimate interests — contact support to do so.
7Children's Privacy
Jatway is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age is verified at the point of registration.
- Date of birth and identity documents are verified during KYC.
- If any minor's data is found, the account is immediately closed and the data deleted.
If you become aware of a minor using Jatway, please notify us immediately: support@jatway.app
8Security Measures
Jatway applies industry-standard security measures to protect your data. That said, no one can guarantee 100% security on the internet — and we believe in being honest about that.
- TLS 1.3 encryption on all data transfers.
- Payment data is processed in a PCI DSS-compliant system.
- Regular security patches and updates applied to our servers.
- Automatic alerts and account lock on suspicious login activity.
- Third-party security audits conducted twice a year.
9Policy Updates
This Privacy Policy may be updated from time to time. For any significant changes, we will notify you via email or an in-platform notification.
- You will be notified 7 days before any significant changes take effect.
- The date of the latest update will always appear at the top of the page.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
10Contact Us
For any privacy-related questions, requests, or complaints, please get in touch. We aim to respond within 48 hours.
📧 Email: support@jatway.app | For privacy-related queries, please include "Privacy Request" in the subject line.
💬 Live Chat: Reach us in Bangla via the chat button at the bottom of the app or website.